Support

Help with TCN Agent, from sign-in to subscriptions.

Common questions

I can't sign in

On the sign-in screen, tap “Forgot password?”. We email you a 6-digit code that is valid for 15 minutes. If you signed up with Google or Apple, use the same button again.

My numbers stopped updating

If your numbers look out of date, email support@devignlb.com from the address on your account and include your agency name. We will sort it out.

My invite code doesn't work

Codes have 8 characters, letters and numbers. Check it with your owner, or ask them to send a fresh invite link from the app.

Manage or cancel my subscription

Subscriptions are handled by the store you paid through. iPhone: App Store subscriptions. Android: Google Play subscriptions. Deleting the app does not cancel a subscription.

Ask for a refund

Refunds are decided by Apple or Google under their own policies. iPhone: reportaproblem.apple.com. Android: Google Play refunds.

Report a message or a user

In a chat, open the message options and choose Report, or block the user. Our team reviews every report within 24 hours.

Delete my account

See Delete your account for the steps and what is deleted.